Trust & Safety Specialist – Second Life (Duluth, GA) Responsible for monitoring in‑world activities, customer‑generated content, and interactions to ensure compliance with community standards, terms of service, and content policies. Identifies and addresses violations such as harassment, fraud, and abuse, responding promptly to both customer and AI‑reported issues. Through thorough investigations, assesses the severity of incidents like scams or conflicts, enforcing actions including warnings, suspensions, or bans as necessary. Collaborates with Engineering, Product, Legal, and Customer Success teams to develop safety protocols, refine moderation tools, and manage escalated customer concerns to maintain a safe and inclusive platform. Responsibilities Track and analyze safety‑related incidents and behavior trends, identifying emerging risks and ensuring policies and actions are fair and transparent. Review customer appeals and re‑evaluate enforcement decisions, balancing platform rules with customer needs. Lead educational efforts, creating materials and webinars to inform the community about best practices for safety. Keep up‑to‑date with industry standards and legal requirements, ensuring compliance with data privacy and customer protection regulations. Approach trust and safety challenges with empathy and discretion. Qualifications Typically 2–5+ years of experience in trust and safety, content moderation, fraud management, community management, or a related field, ideally within virtual worlds, gaming platforms, or online communities. Demonstrated experience investigating customer behavior and enforcing community standards. Strong judgment and ability to apply policies consistently and fairly. Experience managing escalated cases, reviewing appeals, and re‑evaluating enforcement decisions. Clear, empathetic written and verbal communication skills. Ability to remain calm and effective in high‑severity or emotionally charged situations. High degree of integrity, discretion, and accountability. Familiarity with AI‑driven moderation or detection tools is a plus. Experience collaborating with Legal, Product, Engineering, and Customer Support teams. Experience tracking, analyzing, and reporting trust and safety metrics. Proficiency in de‑escalation and conflict mediation techniques. Comfort using visual collaboration tools for in‑office strategy and review sessions. Experience managing crisis or high‑impact incidents is a plus. Understanding of virtual world platforms and user‑generated content ecosystems is a strong plus. Benefits & Compensation Hourly range: $22.36 – $30.05, with new hires starting at $24.28/hour. Base hourly pay is the only form of cash compensation, with eligibility for equity awards under the Equity Incentive Plan (EIP) and a comprehensive benefits package including medical, dental, vision, and 401(k) plans. Work Environment & Accommodations Perform focused, computer‑based tasks and collaborate effectively with coworkers in a dynamic, in‑office environment. Maintain the ability to sit, stand, or remain stationary for extended periods during calls, meetings, or collaborative sessions. Sustain prolonged attention on a computer monitor to perform tasks requiring visual focus and attention to detail. Travel may be required for business meetings, team summits, or company events. Equal Opportunity Employer Linden Lab is an equal opportunity employer. We celebrate and value diversity in all its forms and invite candidates from all backgrounds to apply. #J-18808-Ljbffr Linden Lab
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