Job Description

• Responsible for the supporting and maintaining customer's Jira and Confluence. Serve as a technical expert of the Jira and Confluence applications and enforce Customer's best practices and standards.
• Have in depth understanding of the business process that are supported by Jira and Confluence Be a leader on tool usage, standard methodologies, and implementation Document technical solutions that align with enterprise objectives Identify and communicate gaps between current and desired end states Work with users to ensure consistent performance Be a trusted support and escalation point for technical issues Assist with delivery management processes and enforcement Provide scheduled and ad-hoc demos and trainings of all Atlassian Tools Communicate and collaborate with internal/external teams

• Experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence, Service Desk and others) and supporting 3rd party add-ons (Structure, Insight, Zephyr, etc.)
• Process oriented mindset. Good experience in the enablement of enterprise-level processes using Jira and Confluence. Experience with configuring and supporting integration using development tools on Jira Experience with managing reports on Jira and supported reporting applications Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks Technical understanding of common networking terms and tools Previous experience working in a dynamic and agile environment
• Able to work independently with minimal guidance in a rapidly changing environment Ability to manage multiple clients and deliverables at any given time through effective time-management and planning Demonstrate good interpersonal skills and communication, both written and spoken Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
• Good work ethic and the ability to work with diverse teams across different time zones Strong ability to multi-task and adapt to changing priorities Bachelor's degree required. Extensive experience administering Atlassian products. Travel Requirements of Position

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