Telecom Voice Engineer Job at Cynet Systems, San Jose, CA

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  • Cynet Systems
  • San Jose, CA

Job Description

Voice Engineering Specialist

Pay Range: $42hr - $47hr

Requirement/Must Have:
  • Experience in voice engineering with a focus on Genesys Cloud implementations.
  • Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.
  • Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions.
  • Demonstrated experience in voice system integrations and migrations.
  • Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions.
  • Excellent analytical and problem-solving skills, with the ability to work under tight deadlines.
  • Certifications such as Genesys Cloud Certified Professional (GCP-GC) or Microsoft Teams Voice Engineer Expert.
  • Experience with contact centre analytics and reporting tools.
  • Knowledge of hybrid telephony environments and cloud migration strategies.
  • Familiarity with regulatory compliance for voice systems (e.g., E911).
  • Strong project management and organizational skills.
  • Excellent verbal and written communication abilities.
  • Ability to adapt to rapidly changing environments and requirements during M&A activities.
  • Proactive problem solver with a focus on delivering high-quality results.

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