Job Description

Job Title Patient Experience Advisor Location Remote work-from-home (U.S.) or Hybrid based at our Chicago, Boston, or South Bend hubs. Travel Up to 25% Candidate Timezone Seeking candidates based Eastern/Central/Mountain time zone to support clients in our Eastern & Central regions. Position Overview As a Patient Experience Advisor, you will serve as a trusted strategic partner to our clients, owning the day‑to‑day relationship and driving measurable improvements in patient experience. You will collaborate closely with internal teams and client stakeholders to align on goals, identify opportunities, and implement programs that advance patient experience performance. Job Responsibilities Lead the day‑to‑day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams. Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision‑making. Deliver both on‑demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value. Collaborate cross‑functionally with internal teams—consulting, marketing, data science, and knowledge management—to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders. Partner with Application Support Specialists to ensure timely and strategic follow‑through that aligns with each client's patient experience (PX) strategy. Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development. Coordinate and present regular client performance reviews in partnership with the Managing Director. Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition. Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact. Qualifications Experience: Minimum 5 years in healthcare, with a strong focus on patient experience improvement. Expertise: In‑depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG‑CAHPS) required. Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence. Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices. Mindset: Passionate about patient experience, proactive in problem‑solving, and committed to follow‑through. Adaptability: Comfortable in a fast‑paced environment with the ability to manage multiple priorities. Travel: Willingness to travel up to 25% for client engagements. Education Bachelor's degree required. Work Model To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in‑office three days a week (Tuesday‑Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs. Compensation The expected base salary for this position ranges from $81,000 – $115,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and licensure or certifications. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. EEO Statement Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or basis of disability. Non‑Discrimination Notice (Pay Transparency) Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees with access to compensation information may not disclose the pay of others, except in response to a formal complaint, as part of an investigation, or per contractor legal duty. Disability Accommodations Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at accommodations@pressganey.com. Privacy Policy Our privacy policy can be found here: Confidentiality All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

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