Job Description

DHL Supply Chain is Hiring! Join one of the world's most essential industries and take advantage of the endless opportunities we offer. Become a part of our team, work with us, and grow your career with us.

The Export Logistics Coordinator plays a key role in our Export Planning team, supporting international operations by managing the end-to-end export logistics to ensure timely and compliant delivery for our global customers. Your responsibilities will include:

• Coordinating export documentation and scheduling freight with approved carriers and forwarders.
• Maintaining shipment visibility using DHL systems and customer platforms.
• Collaborating closely with Operations, Customer Service, and Transportation teams to meet service-level expectations, effectively resolving delays, and ensuring adherence to DHL and regulatory standards related to global trade compliance.

Position: Export Logistics Coordinator

Shift: Monday to Friday, 8:00am to 5:00pm. After a 6-week training period, you may work from home on Wednesdays.

Pay: $26.50 per hour

In addition, the ideal candidate will possess the following skills and/or experience:

• An ability to thrive in a fast-paced environment with strict daily deadlines.
• Proficiency in Mercury Gate/Infios Transportation Management System, Steamship line websites, HelpScout mail management, and Microsoft Office (Word, Excel, PowerPoint, PowerBI, Teams, etc.).
• Strong attention to detail and proactive problem-solving skills.
• A commitment to delivering the world-class service DHL is known for.

Be part of a winning team at the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada. We offer excellent benefits, including:

• Affordable medical, dental, and vision coverage available beginning on your 30th day.
• PTO program for all associates, including paid holidays and vacation.
• 401(k) with generous company match.
• Tuition reimbursement program.
• Outstanding training and career advancement opportunities.

Role Purpose: To provide customers with product, service, and transit information while processing orders and resolving any product and service issues. Act as a liaison to facilitate resolution under close supervision.

Key Accountabilities:

• Record and maintain account information.
• Update customer records with accurate account information.
• Resolve any product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution to expedite corrections.
• Recommend potential products or services to management by collecting and analyzing customer information.
• Prepare reports on products or services by analyzing customer data.
• Contribute to team efforts by accomplishing related results as needed.

Required Education and Experience:

• High School Diploma or Equivalent.
• Preferred experience includes six months to one year in customer service.
• Data entry experience of six months to one year is preferred.
• Experience in generating reports is preferred.
• Database experience of six months to one year is preferred.

Our organization is an equal opportunity employer.

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