Job Description

Domestic Operations Specialist

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.

We have an exciting opportunity for an experienced Domestic Operations Specialist to direct and coordinate the domestic land/air movement of freight. This Manager will ensure constant optimization to deliver maximum productivity; ensures compliance with group business strategy and local business environment; adhere to regulations and internal procedures; and manage the ongoing interface with Customer Service, Product, and Global Service Centers.

Key Responsibilities:

• Under general/limited supervision, support delivery of operations processes and activities
• Provide timely and effective administrative support to the transport and distribution unit or department
• Maintain vehicles and equipment in working order through a comprehensive program
• Collect/deliver shipments within specified time by planning routes, liaising with external departments, timely communications, etc.
• Liaise with import/export departments in anticipation of changes, make relevant changes and communicate adjustments to relevant stakeholders
• Undertake proper loading/unloading of the loading unit/loading security
• Report loading/unloading activities at customer end through appropriate tools scanning application, phones, etc.
• Record information into database or computerized system to maintain up-to-date stock records
• Retrieve stored information, place orders or respond to enquiries such as inventory levels or delivery schedules
• Follow and achieve compliance with established procedures and ensure proper usage of operations processes and policies
• Resolve recurring issues faced during delivery as per defined processes, systems and methods
• Support team members with less experience in different/difficult situations

Skills / Requirements:

• 2+ years Freight Forwarding experience
• Competent with Logistic Management or similar programs
• Functionally competent with MS Office
• Strong, applicable problem solving/analytical skills
• Demonstrated Organizational Skills
• High Level Leadership Skills (communication, motivation and interpersonal skills)
• Demonstrates strong communication capabilities
• Easily capable of making well informed decisions
• BS/BA degree, desired
• Basic knowledge of Cargo Wise system is preferred

Pay Rate: $25.21 - $33.61/hr. (Based on Experience)

Benefits (All Non-Union Employees):

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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