American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in‑home water filtration product. This is a hands‑on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals. Location 880 Conference Drive Goodlettsville, Tennessee What You’ll Be Doing Leading and motivating a team of remote call center agents Managing schedules, call flow, and workload so everything runs smoothly Tracking key numbers like talk time, appointment set rates, and demos Interviewing and bringing on new agents Working with our trainer to provide ongoing agent coaching Managing scripts—creating new ones as needed, ensuring the agents are using them effectively Keeping our call center software (Five9, LP, Neustar) updated and running efficiently Sharing performance updates and insights with sales managers and leadership What We’re Looking For Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals A leader who can motivate, coach, and hold people accountable Strong communication and problem‑solving skills Confident using call center technology and digging into performance reports Highly organized and able to juggle multiple priorities Base Salary + Lucrative Bonus Opportunity Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance Paid Time Off Paid Holidays Why You’ll Love It Here For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a Top Workplace Winner year after year, we’re proud to offer a family‑like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future. If you’re a hands‑on leader who enjoys building strong teams and delivering great results, we’d love to talk with you. #J-18808-Ljbffr
...national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords...
...JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering...
Join US Foods, a leading foodservice distributor in America, as a Delivery Driver in our Transportation & Logistics team. Revolutionize how top-quality food products reach restaurants and food operators across the nation. As a key player in our logistics operations, you...
A growing restaurant group is seeking a Sous Chef for their high-volume Italian kitchen in Louisville, Kentucky. The ideal candidate will have at least one year of kitchen management experience and a culinary degree. This role emphasizes a passion for food trends, development...
...time to join our clinical team! We are currently hiring Full-Time and Part-Time Therapists to join our team! Providers may work a hybrid schedule that includes providing telehealth from a home office. Locations: Arlington, Auburn, Boston, Brookline,...