Job Description

Busser/Barback/Barista - Gjelina LV

BUSSER/BARBACK/BARISTA (Floor Support Associate)

GJelina Las Vegas

Hourly Pay Rate: $ Min Wage per hour + Tips (DOE and state)

About Us: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

Position Summary: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Floor Support Associate ensures the tables and bar are bussed and cleaned in a timely manner. Provide full operational support during service, maintaining the cleanliness of the venue pre-service, during service, and after service. Set and reset tables in a timely manner, constantly manicuring tables and bar throughout service, clearing tables with efficiency and grace. Assist in fulfilling soft beverage orders, coffee & tea orders. In addition provide full operational support to Expediter, Servers, Managers, Bartenders and to deliver food to guests in a friendly, professional & knowledgeable manner in accordance with all Gjelina standards and procedures.

This role welcomes customers into their establishment. They create and serve hot or cold beverages, often tailored to the customer's preferences as Baristas. Provide consistent quality in the preparation of cold/hot drinks and brewing of coffee and tea. May a times also be the Barback (Bartender Assistant), is responsible for assisting Bartenders to ensure they have everything they need to serve customers efficiently. Their duties include replacing kegs, restocking glasses and other supplies needed to make drinks and maintaining a clean dining space throughout their shift.

General Attributes:

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Essential Duties and Responsibilities Other duties may be assigned.

• Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with Nevada Labor Law. Keep the Manager informed when you leave the restaurant.
• Maintain high standards of appearance and hygiene that include clean clothes up to dress code standards, nails and hair and no heavy perfumes/colognes.
• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
• Adhere to all health, safety, alcohol control and sanitation protocols
• Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
• Organize, clean, and maintain all areas of service, especially server stations
• Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service
• Clear dishes and glassware from tables; know the proper way to remove a dish, how to carry dishes, and how to reset a table, high-top, bar, lowboy and counter.
• Polishing and restocking glassware as needed
• Polishing and rolling cutlery as needed
• Assist the bartender with stocking and restocking the bar, fulfilling orders, and clearing the bar
• Accurately run drinks to tables
• Accurately run food to tables
• Attend to guest needs at the bar, and all tables on the floor
• Communicate clearly with expo and managers to support with service
• Understand the floorplan, table numbers, and seat positions of the entire venue
• Attend mandatory trainings and pre-shift meetings
• Supporting the management team in all aspects of in-house service and events
• Organize, clean, and maintain all areas of service
• Prepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for service
• Clear dishes and glassware from tables; all aspects of dining room/bar; know the proper way to place a dish on a table, how to carry dishes, and how to set each dish
• Understand the right of way (guests, counter, and staff)
• Communicate clearly with Expo, servers, and both FOH + BOH managers to support service
• Performs other duties as assigned by supervisor / manager
• Play Barista: knowledge of drip vs espresso.
• Prepare and serve coffee and tea beverages that adhere to the company's freshness and quality standards ensuring that they consistently reflect the company's recipe and presentation standards
• Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to guests
• Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
• Educate guests and staff on all coffee and teas carried
• Refilling bottles at the bar
• Preparing and replenishing garnishes
• Collecting and washing empty glassware
• Cleaning up messes
• Rotates liquor, bottled beer, and wine inventory.
• Follows FIFO, first in first out process to keep perishable items fresh, including juices, fruit, wine and beer.
• Assist staff or managers with operational service as needed
• Requisitions necessary liquor and bar supplies from warehouse according to standards and policies.
• Keeps beverage back rooms organized and free of clutter
• Cleans all bar surfaces during shift and end of the shift.
• Complete all assigned side work pre and post shift
• Maintain coffee knowledge on current offerings and confidently and accurately communicate product information
• Completes weekly inventory of product according to standards & policies.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 1-2 years restaurant or related experience (preferred).
• Ability to understand and follow written and verbal instructions
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job
• Ability to take direction
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be self-motivated, and organized
• Able to work in a fast-paced environment
• Neat, clean, and professional appearance
• Willingness to work a flexible schedule, including weekends and nights
• Exhibit a sense of urgency
• Willingness to work on your feet
• Has high level of enthusiasm and self-motivation

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