Job Description

Bilingual Credit Representative (Remote) Lvl 1

Position Type: Full Time

Category: Customer Service

Remote: Must live in Arizona, Nevada, Illinois, Idaho, Iowa, or Texas

Do you have experience in collections and a passion for delivering exceptional customer service while helping individuals through challenging situations? If so, we're looking for someone like you!

Join the Industry Leader Professional, the nation's top provider of accounts receivable management services, is hiring Credit Representatives right now! We're revolutionizing the collections industryone call, text, and chat at a timeand we need compassionate, driven individuals to join us.

Why Choose Professional? At Professional, we believe every interaction matters. That's why we prioritize building positive, productive relationships with consumers. With cutting-edge omni-channel communication tools, you'll connect with customers via text, live chat, email, and phonedelivering top-notch service at every touchpoint.

If you're enthusiastic about creating positive experiences and being part of a forward-thinking team, we want to hear from you!

Job Details:

• Position is Full-Time, 40 hours per week, working Monday Friday, 8 am 5 pm PST
• Location: Work from Home (Must live in Arizona, Nevada, Illinois, Idaho, Iowa, or Texas)

Work from Home Requirements:

• Minimum of 1.5 years 1 st or 3 rd party collection experience.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment.
• You will be required to sign and acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPI's.

What Will You Be Doing as a Credit Representative?

• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email, and text.
• We will train you to take inbound and outbound calls with utmost professionalism and courtesy.
• Negotiate and set-up payments.
• Navigate cutting edge Customer Relationship Management (CRM) software.
• Learn negotiation and sales techniques applicable to all industries.
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute.
• Good decision making skills are required.

Top Reasons to Join Our Team:

• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Comprehensive training to set you up for success.
• A supportive, dynamic team environment and Company Culture.
• The chance to make a meaningful impact by helping people navigate tough times.
• Great benefits (health, dental & vision Insurance) with the Employee only cost share is $206.76 per month and eligible the 1 st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment)
• Paid Volunteer and Community Outreach Program that allows you to help others in the community,
• Compensation begins at $15.50-$17.00 per hour, depending on experience, plus commission.

EOE/DFW

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